Frequently Asked Questions

Below is a list of the frequently asked questions that are most commonly asked by our customers for our repair services.

Please select the question to jump to the answers available.

How long will it take to repair my device?

Can I drop my phone off and wait while is it being repaired?

How do you return my device?

Is there anything I should do before sending or dropping in my device?

How do I send in my device for repair?

Will any repairs void my manufacturer’s warranty?

What kind of replacement parts do you use for repairs?

What payment methods do you accept?

When do I pay for the repair?

What happens if I change my mind?

What if I don’t know what the problem is with my device?

Is my data held on my device private?

 

How long will it take to repair my device?

If you choose our standard drop off or send in service, repairs typically take 1-3 working days. If you need your device to be repaired urgently with a guaranteed turnaround please select our express service, with this service your device will be repaired while you wait. For standard repairs we recommend you contact our customer service team and they will be able to advise your of the current turnaround time for your device at the time. Liquid damaged devices may extend the typical repair times.
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Can I drop my phone off and wait while is it being repaired?

You are welcome to drop off your device at one of many drop off points, we can repair most devices within 30minutes. Please make sure to call us prior to the drop off, to book an appointment.
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How do you return my device?

All repaired devices are returned by secure courier and is insured for up to £500 and is fully tracked with a guaranteed next working day delivery. We use specially designed packaging to ensure your device(s) are well protected during transit
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Is there anything I should do before sending or dropping in my device?

We recommend that you backup your device and reset it to its original factory settings, this way your privacy is protected and we are able to fully test the device after the repairs are completed.
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How do I send in my device for repair?

Firstly, order your repair online, once completed you will receive an order confirmation by email, this will contain your unique order number and the address for where to send your device to.. Please print this out and include it with your device in a box or a padded mailing bag. Make sure to send the device via a fully insured and trackable delivery service.

Once we receive the device, we will attempt the requested repair service, if there are any other problems, we may need to contact you to advise you on additional work required. Once the repair is completed we will return your device using our secure courier service.
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Will any repairs void my manufacturer’s warranty?

Repairs not conducted by the manufacturer will usually void your warranty. Accidental damage to your device is not covered under most manufacturer warranties.
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What kind of replacement parts do you use for repairs?

We use only high quality third party manufacturer parts for our repairs. If you wish to use only genuine original parts, we suggest you contact the manufacturer of your device.  All our parts are carefully selected to offer an equivalent standard of finish, fit and long term reliability.
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What payment methods do you accept?

We accept all major UK credit and debit cards, cash on collection, Paypal and bank transfer.
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When do I pay for the repair?

Payment for repair is made up front. This ensures that when your device arrives, we have the parts available, have allocated a technician to your device and can meet our quoted turnaround times.
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What happens if I change my mind?

If we haven’t already started your repair, we are happy to return your device to you with a refund of your repair cost. However, we do ask that return postage and packing of £12.99 is covered.
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What if I don’t know what the problem is with my device?

Sometimes it isn’t obvious what is wrong with your device. If this is the case, we offer a diagnosis service for only £22.99 and if you go ahead with any quoted repairs, you don’t pay anything for the diagnosis! Once we receive your device, our technicians will inspect it and contact you with the repair work required. If you choose not to go ahead with the repair, we are happy to return your device.
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Is my data held on my device private?

For your own protection, we strongly advise all customers to back up their data and factory reset their device before sending it to us. Instant Tech Repairs adhere to strict privacy guidelines and we do not pass any personal information to third parties.
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If you have any further questions or enquiries, please don’t hesistate to give us a call on 01923 551 661 or drop us an email at info@instanttechrepairs.com.